SHIPPING & RETURNS

PRODUCT VARIATION NOTICE

At Dejawood, we strive to provide you with the best possible shopping experience. We want to inform you that the products you receive may vary slightly from the images displayed on our website in terms of colors, materials, and other attributes.

Here's what you need to know:

While we make every effort to accurately represent our products through images and descriptions, please be aware that variations may occur due to factors such as lighting, screen resolution, and manufacturing processes.
The colors you see on your screen may differ slightly from the actual product colors due to variations in display settings.
Additionally, the materials used in our products may vary slightly in texture or appearance from what is depicted on the website.
Rest assured, any differences between the product received and the images on our website do not compromise the quality or functionality of the item.

SHIPPING DURATION

Once you place an order, we'll start making your product, which usually takes 8-10 working days. After that, it'll be delivered to your door. Please understand that once we give your package to the courier, any delays in delivery are out of our control. We promise to get your parcel to the courier on time, but we can't be responsible for any hiccups during transportation.

RETURN & EXCHANGE POLICY

We want you to be happy with your purchase! If your product arrives damaged, we've got you covered with an easy return or replacement process. Here's what you need to know:

- You can only return or replace products if they're damaged when they arrive.
- To start the process, just send us a picture of the damaged item in its original packaging on the same day you get it. You can email us at Dejawood28@gmail.com or send a Direct Message on Whatsapp.
- Remember, you need to contact us on the day of delivery to qualify.
- Once we see the damage, we'll get your return or replacement sorted out quickly. Replacement requests usually take 8-10 working days to process. Just a heads up, we only offer replacements, not full refunds.

Thanks for choosing us! If you have any questions, just give us a shout.